Refund policy
Return & Refund Policy
At ShockForce, we want you to love your ShockForce Ones™. If you don't, we've got you covered — risk-free.
60-Day Money-Back Guarantee
Every order is backed by our 60-Day Money-Back Guarantee. You can return your ShockForce Ones™ within 60 days of receipt for a full refund — no questions asked, even if the product has been opened and used. If you're not 100% satisfied, we'll make it right.
1-Year Warranty (Manufacturing Defects)
Every pair of ShockForce Ones™ comes with a free 1-year warranty against manufacturing defects, valid for 12 months from the date of delivery. The warranty covers issues like:
- Faulty button or activation mechanism
- Battery or charging port failure
- Internal electrical or wiring defects
- Defective ankle band components
If your product develops a defect within the warranty period, we'll send you a free replacement or issue a full refund. The warranty does not cover damage caused by accidents, water exposure, or use that goes against our Safety Guide.
Lifetime Warranty (Optional Add-On)
For $20, you can extend your manufacturing-defect coverage for as long as you own your ShockForce Ones™ by adding our Lifetime Warranty to any order.
How to Start a Return or Warranty Claim
To initiate a return, refund, or warranty claim, email us at support@shockforce.store with your order number and the reason for your request. Our team will reply with next steps and, where applicable, a prepaid return shipping label.
Return Shipping
Return shipping is free. We provide a prepaid label for every approved return so you don't pay a cent to send your product back.
Refund Timeframe
Once we receive and inspect your returned item, refunds are issued immediately to your original payment method. Depending on your bank or card provider, the funds typically take up to 10 business days to appear in your account.
Lost or Damaged in Transit
If your order arrives damaged or never arrives at all, contact us at support@shockforce.store. After we verify the issue with the carrier, we'll send a replacement or issue a full refund — whichever you prefer.
Questions?
Our support team is here 24/7. Reach out at support@shockforce.store and we'll take care of you.